Got Questions?

Frequently Asked Questions

1. What’s Inside the Box?

Our boxes are designed to make gifting fun and effortless! Here’s what you can expect:

  • A small card for you to write your own heartfelt (or hilariously sarcastic) message.
  • Balloons included in some boxes to set the mood—just a little DIY required.
  • Carefully curated goodies based on your selected theme.
  • Insta-worthy vibes straight out of the box.

Note: No personalized messages are done on our side, so you get the credit for all the thoughtfulness! Sending the box directly to the recipient? Keep in mind some assembly might be required, like blowing up balloons or penning the card.

2. Do the boxes include snacks or drinks?

Nope! We focus on setting the mood, so snacks and drinks are up to you. Add their favorites to make it even more special!

3. Can I send a box directly to the recipient?

Absolutely! Just double-check the shipping address when you place your order. Some boxes include balloons and cards, so you might want to give the recipient a heads-up about the little DIY surprises inside.

4. Do you offer customizations?

Not at the moment. Each box is a carefully curated experience based on the theme you choose. But who knows? Customization might be in the cards for the future!

5. How does shipping work?

We deliver across South Africa! Courier services are at our discretion, and we aim to get your box to its destination as quickly as possible. Don’t forget to triple-check your shipping address and contact details before confirming your order—mistakes slow things down.

6. Can I return or exchange a box?

Unfortunately, we don’t accept returns or exchanges. We triple-check every product for quality before it goes into the box, ensuring it arrives in tip-top shape.

7. How do the mystery boxes work?

It’s simple! You pick a theme, tell us who it’s for, and we take care of the rest. Each box is packed with unique surprises that fit the vibe you’ve selected. Because, let’s be honest, variety is the spice of life!

8. How can I join the VIP Club?

By joining our VIP Club, you’ll get first dibs on seasonal themes, exclusive offers, and insider access to new mystery box launches! Plus, you’ll be the first to hear about limited-edition boxes and secret sales. Joining is free and fabulous—just sign up on our website and start enjoying the perks of being in the know.

9. Can I purchase a gift card?

Of course! Our gift cards are perfect for those who love the thrill of choosing their own mystery box. Simply select the gift card value, and we’ll send it to you or the recipient. No stress, no fuss, just gifting made easy.

10. Are the boxes eco-friendly?

We strive to make our packaging as sustainable as possible without compromising on the excitement of unboxing. While we’re all about reducing waste, we still aim to deliver a wow factor with every package.

11. Do the boxes come with instructions?

For the most part, the contents of your box will speak for themselves. However, for items like balloons or DIY setups, we might include a little note to guide you.

12. Can I select the exact items in the box?

Not really—that would ruin the mystery! Each box is thoughtfully curated around your chosen theme, ensuring it’s packed with surprises that fit the vibe.

13. What seasonal themes can I look out for?

We love celebrating the seasons with unique and exciting themes! From festive holiday cheer to summer beach vibes or cozy winter nights, our seasonal boxes are designed to match the mood of the moment. Keep an eye out for announcements and limited-time offers!

14. How do I contact you if I have more questions?

You can reach out to us via the contact form on our website or email us directly. We’re here to help with any questions, concerns, or compliments (we love those).

Got a question we didn’t answer? Drop us a line—we’re always happy to help! 🎁