Shipping policy

Shipping Policy

Thank you for choosing Fancy Nancy Gifts! We are delighted to bring you curated, high-quality gifts that spark joy. Please review our shipping policy below for a smooth and easy shopping experience:

Shipping within South Africa:
Currently, we only offer shipping within South Africa. We carefully package and ship all our orders from our warehouse to your doorstep to ensure the safest and quickest delivery possible.

Processing Time:
Once your order is placed, please allow 2-5 business days for processing. Orders placed over the weekend or on public holidays will be processed the following business day.

Shipping Time and Order Confirmation:
Shipping times vary depending on your location. Typically, delivery takes between 7-14 business days, but please note that this may vary during busy periods or due to unforeseen circumstances. You will receive a tracking number once your order has been shipped so you can monitor its progress. Tracking information may take a day or two to update.

Shipping Costs:
Shipping costs are calculated at checkout based on your location and the size of your order.

Accuracy of Delivery Details:
Please double-check your delivery address and contact details when placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete information provided at checkout. If you realize that you've made a mistake, please reach out to us as soon as possible, and we’ll do our best to assist.

Delivery Issues:
While we make every effort to ensure that your order arrives on time, please understand that delivery delays may occur due to factors beyond our control (e.g., weather, strikes, etc.). If you encounter any delivery issues, please contact our customer service team via email, and we’ll do our best to resolve them. Rest assured, we partner only with trusted courier services to ensure your order reaches you safely. However, please note that we cannot be held responsible for any damage caused during transit.

Custom Duties & Taxes:
Please note that any customs duties or taxes (if applicable) are the responsibility of the customer and must be paid when your package arrives in your country. We cannot be held responsible for customs delays.

Thank you for supporting Fancy Nancy Gifts! We’re excited to bring a little more joy to your life with every gift.